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Enterprises are aggressively moving to service-oriented IT delivery. By investing in internal and public cloud computing, enterprises claim decreased total cost of ownership by 30% to 40% as well as improved IT agility in responding to fluctuating business demands. Juniper Networks commissioned Forrester Consulting to conduct a study to better understand how companies succeed. As part of this research, Forrester Consulting spoke with 11 enterprise companies and six key service providers that are architecting cloud services. The authors supplemented this with the thousands of enterprises and service providers that Forrester surveys throughout the year.
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