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Global enterprises are increasingly adopting unified communication solutions over traditional telephone systems. Such solutions provide integrated audio/video conferencing and messaging services, and enable flexible working environments by allowing mobile and dispersed users to communicate and collaborate easily and efficiently. The ultimate goal of unified communications is to ensure a smooth and best possible user experience across all scenarios. To address this challenge and understand the impact of various network scenarios on unified audio/video conferencing, the authors have developed a distributed experimental platform - SureCall - and deployed it on over 80 machines across a global enterprise and many residential networks.
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