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With the move towards converged all-IP wireless network environments, managing end-user Quality of Experience (QoE) poses a challenging task, aimed at meeting high user expectations and requirements regarding reliable and cost effective communication, access to any service, anytime and anywhere, and across multiple operator domains. In this paper, the authors give a survey of state-of-the-art research activities addressing the field of QoE management, focusing in particular on the domain of wireless networks and addressing three management aspects: QoE modeling; monitoring and measurement; and adaptation and optimization. Furthermore, they identify and discuss the key aspects and challenges that need to be considered when conducting research in this area.
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