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Sustainability Of Technology-Intensive Social Innovation: The Role Of Absorptive Capacity, Complementary Assets And Customer Freedom Of Choice

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Executive Summary

This paper explores the determinants of the sustainability of technology-intensive social innovation with special emphasis on absorptive capacity and complementary assets. A series of cases studies from India are examined. Findings from the paper show that absorptive capacity and complementary assets can be critical factors of success and sustainability for innovative ICT-enabled projects in developing countries. Evidence from rural e-services projects indicates that customer freedom of choice enables social innovation to meet the needs of the grassroots, and thereby, enhances the vitality and sustainability of the technology-intensive social innovations.

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