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From time to time, the author reviews academic literature about the application of technology and offer his SAP experience based perspective. Recently, the author was reviewing one of these studies from a few years ago when the authors made a key clarification: they recognized two types of implementations which are problem-based (i.e. address one "Pain points") or innovation based. Their suggestion was that some elements of both would be present on any large scale IT project, like an SAP implementation for example, but each type of application presented its own special set of challenges.
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