Date Added: May 2010
Instant messaging (IM) has experienced tremendous growth, becoming the fastest growing communications medium in the history of communications. Industry analyst firm Meta Group anticipates that IM users in the enterprise will increase from 12 million users in 2002 to 95 million users by 2007. This increased use of IM within the enterprise is causing compliance and technology management challenges for Compliance Officers, Security Officers, and Information (IT) professionals within large organizations, especially those subject to government regulations. Firms in Financial Services, Healthcare, and other industries must comply with detailed regulations that require all correspondence - including electronic communications - between employees and clients to be captured and stored for auditing purposes.