Enterprise Software

System Versus Process Prespective of Enterprise Resource Planning Implementations

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Executive Summary

This paper reviews literature concerning implementation of Enterprise Resource Planning (ERP), its successful and unsuccessful cases, and the critical success factors of its implementation, in order to identify gaps in academic thinking and propose future research opportunities. ERP implementation research often takes only a systems-oriented view of the implementation process and not a process-oriented view. This narrow technological perspective of the implementation process feeds into limiting the measuring of the success of ERP implementation to standard project-based assessment performance measures.

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