Business Intelligence

Systems development in the twenty-first century: delivering business value by connecting people, processes and tools

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Executive Summary

From application-rich, Web-enabled mobile devices to cars that prevent close-call accidents, the products and technology people use every day are getting smarter?which means that the tools and processes organizations use to develop products need to be smarter too. The complexity of smarter products?which comprise an interconnected network of systems, software and hardware?makes development projects more complex and presents management and quality challenges. Poorly managed projects can decimate budgets and schedules, and poor-quality products can diminish brand equity and ruin customer confidence and relationships with those customers

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