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Most people and organizations find conflict uncomfortable and undesirable and think if they just don't talk about it, it will go away. While conflict can be uncomfortable, disruptive and often scary, the benefits of conflict, when handled well, outweigh the moments of discomfort. So how can conflict in organizations be handled well? Most importantly, organizational leaders need to define clearly how the organization handles conflict between individuals, teams, departments, offices (if multiple locations) and external contacts such as clients, vendors or strategic partners. Just as an organization has a policy for dealing with terminations, it should also have one for dealing with conflict Resolution.
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