IT Employment

Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center

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Executive Summary

The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for innovation. This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help contact centers strategically align with the goals of the enterprise through an easily integrated, open standards-based software approach.

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