Taking Aim at the Bottom Line: A 10-Step Program to Reduce Communication Costs Through Improved Telecom Consumption

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Executive Summary

Wireless services present a particular challenge because, while their usage has become prevalent in today's corporate communications culture, they are extremely difficult to manage due to the magnitude of variable costs and diversity of services on the market. Companies have struggled with incorporating the right strategies for gaining proper control of these devices and tracking their usage, which can have a direct impact on bottom-line performance. Additional areas that present challenges include how companies manage dedicated circuits to remote offices or facilities, remote employees who connect via broadband, and tracking overall video and teleconferencing.

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