TBR Corporate IT Buying Behavior and Customer Satisfaction Study
Leading IT industry analysts Technology Business Research (TBR) conducts quarterly x86 Server Customer Satisfaction (CSAT) studies to identify what factors are most important to small and midsize companies. This white paper summarizing the study results explains why IBM® System x® servers, efficiently powered by the latest Intel® Xeon® processors, are ranked number 1 in customer satisfaction: enterprises rely on IBM’s engineering and product expertise, proactive hardware management tools and support services, evidenced by IBM’s No. 1 ranking in all three satisfaction indices: product, sales and service satisfaction.
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