Date Added: Aug 2010
As part of its ITIL series, TeamQuest is providing this white paper to help companies understand what should happen to increase the likelihood of a successful ITIL implementation. TeamQuest sat down with Ron Potter to get a better understanding of how companies can improve their chances of a successful ITIL implementation. Companies of all sizes and across all industries are embracing the IT Infrastructure Library (ITIL) in record numbers. Forrester Research reported that 13 percent of corporations with revenue exceeding $1 billion had adopted ITIL by the end of 2005. By the end of 2008 that number is expected to reach 80 percent. This paper examines many of the questions organizations have about ITIL.