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In this paper, the authors present TeleShop, the teleassistance module of ShopMobile 2, their mobile accessible shopping system for Visually Impaired (VI) and blind individuals that they have been developing for the past several years. TeleShop enables its users to obtain help from remote sighted guides by transmitting images and voice from their smartphones to the guides' computers or phones. They have successfully tested TeleShop in a laboratory study in which a married couple (a blind husband and a sighted wife) used it to retrieve grocery products and read nutrition facts from product packages.
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