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The authors study the impact on consumers of privatization and liberalization in the telecommunication sector for 15 EU Countries. Policy reforms are summarized by the OECD regulatory indicators (REGREF), which consider the extent of privatization, vertical disintegration, and market entry. After controlling for other country variables, they first test the impact of ownership and regulatory changes on productivity and consumer prices. In a second step, they consider the Eurobarometer data on consumers' satisfaction about quality and prices of the telecommunication service.
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