E-Commerce

The Applications of Business Intelligence to the Improvement of Supply Chain Management - A Case of an Electronic Company

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Executive Summary

This study takes an electronic company as example to enhance its supply chain management by applying concepts and guidelines from Supply Chain Council (SCC) as well as business intelligence tools. The company's Supplier Performance Management System (SPMS) was first examined by in-depth interviews with its users under the framework of Information Systems Success Model. Data collected through the interviews was under principles of case study research methods, and then was analyzed by Formal Concept Analysis (FCA) to get systematic, organized and insightful results. Based on these results, the SPMS was modified. The appropriateness of the Information System Success Model as well as system improvement was well validated.

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