Data Management

The Benefits of Investing in ITIL Advanced Certification

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Executive Summary

The IT industry is in the midst of a transformation. "IT-Business Alignment" may now be a clich?d phrase, but the fact remains that IT organizations that have been historically 'Techno-Centric' are changing into 'Business-Centric' organizations. Rather than being a separate entity within the company, which in the past was considered an overhead, IT organizations are increasingly becoming service-aligned. This enables them to actually partner with the business and speak the business language, making the overall organization more effective. With the IT industry becoming increasingly service-aligned, organizations that perform IT Service Management well can stay a step ahead of competitors. ITIL is a descriptive set of best practices

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