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Since the proliferation of PCs in the corporate environment in the mid?]1980s, IT has struggled with supporting and maintaining these systems in a cost?]effective way. With the increased demands and globalization of businesses, the challenges and costs have escalated further, with rapidly changing requirements and increasing distances between the IT organization and the distributed desktop systems. Major desktop costs include software delivery, management and maintenance costs, ongoing desktop hardware upgrades, technical support in remote offices, installation and maintenance of multiple VPN solutions to enable secure data communications, as well as many others.
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