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In the first two papers of this three-part series, the authors discussed the long list of Enterprise Resource Planning (ERP) system implementation failures and introduced a new technology framework for accomplishing Business Process Transformation in those implementations. The authors introduced an efficient and effective, holistic process approach, which ensures that a balance is maintained throughout the design process among the key drivers of business transformation success: People, Process, and Tools. The authors discussed a new approach, which utilizes Extensible Resource Model (XRM) libraries and dictionaries that provide imbedded best practice processes integrated with metrics and analytic tools.
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