Date Added: May 2010
In the first paper of this three-part series, the authors discussed the long list of Enterprise Resource Planning (ERP) system implementation failures and introduced a new technology framework for accomplishing Business Process Transformation in those implementations. The authors introduced an efficient and effective, holistic process design approach. This approach ensures balance is maintained throughout the design process among the key drivers of business transformation success: People, Process, and Tools. This paper will further describe the new Business Process Transformation Framework as it applies to a real business process requirement.