Data Management Investigate

The Business Value of Post Warranty Contracts

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Executive Summary

As IT environments continue to become increasingly complex and sophisticated, internal and external customers continue to demand higher levels of service - thus, renewing support contracts to allow for this undisrupted service to mission-critical workloads is crucial. This IDC paper examines the trends propelling the support services market and, in particular, explores the need for continuing post-warranty support. It also discusses the role that HP plays in this important market.

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