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Over the past several years, CFO Research Services has documented the expansion of the role of the CFO from a traditional oversight function to that of performance manager. This current paper confirms that most finance executives now view themselves comfortably in this broader role, and in particular consider operational improvement as part of the finance mandate. This paper was conducted as companies continue to grapple with global recession and a worldwide financial crisis. This paper shows that, indeed, finance executives are eager to contribute their expertise to help their companies achieve operational excellence - that is, excellence in execution as measured in terms of greater process consistency, lower error rates, higher quality, lower costs, or other metrics that a company considers key to its operating performance.
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