Mobility

The Changing Face of Unified Communication

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Executive Summary

In business environments, few variables are as important as communication. Although this is a simple consideration, it has far-reaching effects. After all, companies that are not able to effectively communicate and collaborate with external partners, clients and customers may soon find themselves facing diminishing returns and decreased profit margins. Internal communications are equally important—operations can quickly turn sour when co-workers are unable to properly connect and share ideas across the organization.

As a result, the tools used to facilitate communications are incredibly important, and organizations must be especially judicious in regard to what they have in place to facilitate these efforts. In the past, companies could exclusively rely on “snail mail,” face-to-face interactions and landlines to effectively speak to others and share ideas. This is no longer sufficient in today’s fast-paced environment. The power and availability of communications systems are rapidly evolving and growing, and organizations need to keep up with shifting expectations.

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