The Cisco SONA Architectural Model in Unified Communications: A Solid Foundation for the Collaborative, Innovative Enterprise
Enterprises are increasingly taking an architectural approach to analyzing their business processes, the supporting application framework, the information and data storage, as well as their IT infrastructure. The same architectural considerations must apply to a unified communications solution. A primary goal of unified communications solutions is to boost productivity and innovation by streamlining business processes - accomplished by both enabling new collaboration models and enriching traditional enterprise applications with communication capabilities. Gartner notes that the latter, described as Communication-Enabled Business Processes (CEBP), makes business processes far more effective by enabling faster response times and more accurate interactions.