IT Policies

The Contribution of the Information Architecture for the Definition of the IT Service Strategy

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Executive Summary

The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service Strategy, allows them to see that it does not have space in its body for Information Architecture. One of the goal of the Information Architecture is to organize the information for decision making and so, it has much to contribute to this strategy. The proposed contribution of Information Architecture in defining the strategy of the service that this paper presents evidence the perception that the concepts of Information Architecture are present in the strategic decisions of the IT services management.

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