The Convergence of Enterprise Telecom Services: BlackBerry Mobile Voice System on the Aruba Networks Wireless LAN Infrastructure
Modern enterprises are becoming more widely distributed, and workers are increasingly mobile. Fewer employees are working in large corporate offices, with estimates of the remote workforce as high as 80% of employees in some companies. As enterprises hire employees and contractors from a global talent pool, wherever they may live, they are forming virtual teams: the remote worker has become the rule rather than the exception. Even within office environments, a recent survey of CIOs2 estimates that more than 40% of employees' phone calls are already made on cellular phones, and research firm Gartner predicts3 that by 2013, 40% of knowledge workers worldwide will have abandoned their desk phone.