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With the growing number of IP telephony service and equipment options, there has never been a better time for enterprises to find a communications solution that fits their business needs. Top requirements of all businesses today in evaluating new communication solutions include lowering costs, consolidating vendor and provider relationships, refocusing IT staff, and providing flexibility to their employees. For these reasons, authors are finding more businesses considering hosted PBX services. With a premises-based solution, all equipment must be installed and maintained by the enterprise, and external voice lines or SIP trunks must be provisioned.
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