Date Added: Jun 2009
The Information Technology Infrastructure Library (ITIL) offers a concept for service management in IT department. This concept is a set of best practices for service management processes, including monitoring of processes by responsible managers. The goal of ITIL is to improve the quality and efficiency, and to reduce the cost of IT services through standardization. In fact, ITIL has become a worldwide-accepted industry standard. A market has been created for delivering consultant-intensive services to implement tailored ITIL solutions from scratch - all in all time consuming and expensive.