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Many people in leadership positions struggle with understanding what makes a great leader. While billions of dollars are spent annually on leadership development, quality leadership is still in short supply. For example, the move towards total quality has inspired many organizations to take a long, hard look at building their leadership capacity. Quality management systems such as Baldrige, ISO 9000, European Foundation for Quality and the Canadian National Quality Institute all demand an emphasis on quality leadership. Organizations have responded to this with myriads of education and training resources, which seem to be plentiful, yet most attempts at building quality leadership are either far too complex or too simplistic to be of any practical use to leaders who need to make things happen.
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