Social Enterprise

The Fourth-generation Service Desk, and Why It's a Mandate Today

Download Now Date Added: Aug 2012
Format: PDF

This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:

  • Insights into the evolution of the service desk
  • Top challenges for managing legacy platforms
  • 5 Key Features for next generation solutions
Learn key insights to ensure you realise critical business objectives.