The Fourth-generation Service Desk, and Why It's a Mandate Today

This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:

  • Insights into the evolution of the service desk
  • Top challenges for managing legacy platforms
  • 5 Key Features for next generation solutions
Learn key insights to ensure you realise critical business objectives.

Provided by: Computer Associates Topic: Social Enterprise Date Added: Aug 2012 Format: PDF

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