Enterprise 2.0

The Fourth-generation Service Desk, and Why It's a Mandate Today

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Executive Summary

This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:

  • Insights into the evolution of the service desk
  • Top challenges for managing legacy platforms
  • 5 Key Features for next generation solutions
Learn key insights to ensure you realise critical business objectives.

  • Format: PDF
  • Size: 59.61 KB