The Frame-Makers: Transformations In The Roles Of Functional Experts

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The evolution of many staff functions displays a movement from a relatively narrow technical function to a broader role in which the staff expert serves as a "Strategic business partner" to key decision makers and top managers. But how do functional experts increase their influence in organizations? The argument is twofold. First, they examine the role of functional experts as toolmakers - experts who develop and promote practices, routines, and technologies by means of which their expertise becomes embedded in the organization's decision-making practices. Second, they plot the routes along which toolmakers can expand their influence.