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IT straddles an ever-widening chasm between cutting costs and satisfying strategic business objectives. The danger is that IT will find itself treading water, at best, in the battle between rising costs and user demands for better service. In the worst-case scenario, IT will become an innovation-crushing gatekeeper, rather than the strategic innovator it could be. Fortunately, a number of technologies are helping IT stay ahead of the curve, while providing users with more choice and flexibility.
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