Enterprise Software

The Future of the Service Desk

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Executive Summary

The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres. "Today phones have voice recognition, plan the fastest routes to your destination and unlock simply by looking at them. If we have come this far in 10 years, how far will we go in the next 10?" Download this white paper brought to you by Citrix GoToAssist for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.
Read this paper to learn:
· Why IT must embrace social media
· Using your services catalogue to enhance efficiency
· BYOD and proper IT policy
· And more...

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