The Generational Gap In Emotional Intelligence

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Executive Summary

For the first time in history, organizations find their offices occupied by employees spanning four generations - Generation Y, Generation X, Baby Boomers, and Traditionalists. For instance, the largest generation in the workforce - Baby Boomers - are used to a structured work environment with planned face-to-face meetings, overtime, and the occasional weekend at the office. While most never really learned to love the structure imposed on them by their Traditionalist predecessors, Boomers have learned to deal with it. Generation Y, on the other hand, has never lived in a world without telecommuting, business via BlackBerry, and text messages crafted with code words that stump even the most tech savvy among the older generations.

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