The Growth of Tanzanian Mobile Phone Sector: Triumph of Quantity, Failure of Quality?

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Executive Summary

Tanzania's mobile communications market has enjoyed impressive growth in terms of numbers of operators and subscribers over the past few years. Currently there are six operating companies and over 10 million voice subscribers. It is expected that the number of subscribers will keep on increasing in this decade. However, the question is: has the increase in the number of operators and subscribers resulted in improved customer services and quality? This paper reports from a preliminary study - which used both analytical research and empirical data from interviews with operators - to find an answer to this question.

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