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Provisioning Information Technology (IT) services to enterprises has traditionally been burdened with complexity for customers and characterized by many complex IT platform and service implementations. This is not a viable approach to IT service provisioning for results-focused business customers. The concept of a computing cloud has the potential to simplify and add value in some new and useful ways. Cloud environments are best viewed from a user perspective as opposed to more complex internal customer-technology perspectives. A cloud environment has to provide advantages to the owners and users of the resource.
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