Enterprise Software

The Impact of Change Management in ERP System: A Case Study of Madar

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Executive Summary

This paper discusses Enterprise Resource Planning (ERP) - change management. A review of the research literature has been presented that focuses on the ERP change management factors. The literature is further classified and the major outcomes of each study have been addressed in this paper. The discussion is supported by a practical ERP project called Madar. The paper is targeted to investigate and identify the reasons for resistance to diffusion and why individuals within an organization resist the changes. This paper also suggests strategies to minimize the resistance if not overcome completely.

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