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"Computer rage" is inevitable and costs businesses millions of dollars annually in lost payroll, lack of productivity, and workplace tension. In order to achieve a reduction in the frequency and level of computer rage, businesses must invest in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when software does not behave as expected. Confident employees are more apt to solve issues quickly, without disrupting the rest of the workplace, effectively saving time and money.
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