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The key to successful Information Technology (IT) modernization is planning, establishing, and maintaining an initiative that spans the organization, with strong checks and balances to ensure business alignment. A comprehensive approach includes applications, systems, infrastructure, and services. Isolated attempts that do not consider current and future business goals, and overall effects on the organization, are likely to cause disaster. IT modernization is not a one-time operation; it is dynamic and ongoing. An IT modernization effort must use a solid foundation and strong framework to produce the desired goals and objectives. A focused, well-defined strategy makes up the IT modernization roadmap. Oracle Advanced Customer Services, a global business of more than 2,000 Oracle Support professionals, provides comprehensive capabilities for all aspects of IT modernization execution.
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