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This paper focuses on two key SDE program insights and the best practices and tools that support them. First, the SDE program definition should be based on a Service Lifecycle approach, considering issues such as competitive differentiators in technology, process and people. Second, the deployment of a Service Delivery Environment should be treated as a Transformation Program, considering the Present Mode of Operation (PMO) and the desired Future Mode of Operation (FMO), a prioritized and phased deployment approach with measurable success at the conclusion of each phase, and all the migration issues that might apply.
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