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The Interrelationship Between HR, Strategy And Profitability In Service SMEs: Empirical Evidence From The UK Tourism Hospitality And Leisure Sector

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Executive Summary

The authors investigate the strategies, HR attributes and their synergies that are associated with superior performance in service SMEs using data from the UK Tourism Hospitality and Leisure (THL) sector. A major advantage of the analysis is that the sample includes information also on very small firms which makes results representative of the industry but also sheds light on a very little investigated area related to the nature of HRM and its link with performance of micro businesses.

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