The Irrational Side Of Change Management

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Executive Summary

Most change programs fail, but the odds of success can be greatly improved by taking into account these counterintuitive insights about how employees interpret their environment and choose to act. Change-management thinking extols the virtues of creating a compelling change story, communicating it to employees, and following it up with ongoing communications and involvement. This is good advice, but in practice there are three pitfalls to achieving the desired impact. The author believes the field of change management has drawn an artificial divide between deficit-based and constructionist-based approaches and stories.

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