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If you track through the history of ERP, Enterprise Resource Planning, solutions and CRM, Customer Relationship Management, solutions you will find that the early stage implementation disasters and horror stories have in evolved to a general atmosphere of success stories and seen as value added IT investments for organizations. However, although the climate is generally favorable for CRM investments there is still room for improvement for CRM systems implementations. CRM and ERP vendors are now focusing on the human factor with system implementations and utilization as a major key to the ROI and success of any ERP software rests on the employees and managers that use the enterprise systems.
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