Telcos

The Mentor Network: How a Health & Human Services Organization Took Control of its Telecom Expenses

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Executive Summary

The MENTOR Network knew it needed a better way to control the process, increase visibility of its telecom expenses and find overcharges. But there was no budget to add resources, applications, hardware or headcount to do the job internally. The MENTOR Network identified Cass as a partner to help them transform the process. With controls in place to audit every invoice at the most granular level of detail, overcharges were identified. Cass found errors in 10% of The MENTOR Network's invoices. Additionally, Cass even found that The MENTOR Network was paying for other companies' lines and for service to locations it had vacated years earlier.

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