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The information technology industry is undergoing one of the most significant periods of transformation in the last 20 years. This period of change is directed by a series of trends such as the explosive growth of powerful smartphones, the consumerisation of technology purchasing, and the move toward cloud-based software application delivery. This paper examines the new workspace model that enables communication and collaboration in ways that were simply not possible in a client-server desktop world, and in the process creates new opportunities for innovation, productivity, and cost savings.
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