The New Energy World: The Consumer Perspective
New customer drivers, new game changing technologies and new government policies are driving energy (i.e., electricity, gas and oil) companies toward new challenges and opportunities. This "New energy world" has brought with it an increasing debate about threats to the free-trade world, as consumers increasingly voice their concerns over security of supply, energy cost and climate change. The paper is on extensive global survey aimed at gaining a deeper understanding of the business implications and impacts of end-consumer concerns over energy-related issues. In addition, author gauged consumer expectations toward governments and industry leaders to address current and future energy challenges.