Business Intelligence

The Next Generation Network And Customer Care

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Executive Summary

Are you ready to grow your market share? The convergence of next generation technologies and consumer demand for untethered service is redefining your communications infrastructure. Consumers will want a single point of contact that simplifies transactions by consolidating access through one user-friendly portal or appliance. Operators barely grappling with seamless customer service for proprietary products will be compelled to master increased complexity, integrating systems and processes across external providers and partners.

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