The Next Generation Solution For End-to-End Service Management

During this same timeframe technology has become a commodity, and the service delivery staff has become the largest expense yet, there are minimal effective solutions to measure effort. Tools to track the efforts have been focused on the fulfillment of a ticket, not management of: Services and the business outcomes they provide. Delivery and how they effectively build and manage operations around services. People and how they make an optimal contribution to delivering services. Costs and the ability to understand costs at the service, solution and technology level.

Provided by: NavAscend Topic: Data Management Date Added: Feb 2011 Format: PDF

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