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The 2006 employee survey results showed that one needed to substantially upgrade the people-management skills of the managers, Rita Ennis, PHH Arval's North American senior vice-president of human resources. Achieving employee satisfaction, retention, engagement and professional growth is a key part of the business model. This is often the case when behavioral change is measured in the near term, and highlights the importance of reinforcing program content and regularly measuring progress over a longer period of time.
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